Privacy policy

Last updated: March 12, 2026

Meow and Paw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Meow and Paw is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Financial information

  • Payment details

  • Transaction confirmation information

Payment information is processed securely by our payment providers and is not stored by us.

Account information

  • Username

  • Password

  • Account preferences

Transaction information

  • Items viewed or added to cart

  • Purchase history

  • Returns or exchanges

Communication information

  • Messages sent through customer support or contact forms

Device and usage information

  • IP address

  • Browser type

  • Device identifiers

  • Pages visited and interaction with the website

Sources of Personal Information

We collect personal information from:

Directly from you

  • When you place an order

  • When you sign up for emails or SMS

  • When you contact customer support

  • When you create an account

Automatically

  • Through cookies and similar technologies when you use the website

Service providers

  • Shopify

  • Payment processors

  • Analytics tools

  • Marketing platforms

Third-party partners

  • Advertising partners

  • Marketing and analytics providers

How We Use Your Personal Information

We use your information to:

Provide and operate our services

  • Process orders and payments

  • Arrange shipping and delivery

  • Manage returns or exchanges

  • Provide customer support

Personalize your experience

  • Remember your preferences

  • Recommend products based on browsing or purchase behavior

Marketing and advertising

We may send marketing communications via:

  • Email

  • SMS (text message)

  • Online advertising

These communications may include promotions, product launches, restock alerts, and updates related to our products.

You may opt out of marketing communications at any time using the unsubscribe link in emails or by replying STOP to SMS messages.

SMS Marketing

If you choose to opt in to receive SMS marketing messages from Meow and Paw, we may send you promotional messages such as product updates, exclusive offers, restock alerts, abandoned cart reminders, or other marketing communications.

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any SMS message.

Security and fraud prevention

We may use personal information to:

  • Detect fraud

  • Protect our customers and systems

  • Secure transactions

Legal obligations

We may process personal information to comply with applicable laws or legal requests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core website functionality

  • Remember user preferences

  • Measure website traffic

  • Improve the customer experience

Cookies may also be used to support marketing and advertising.

You may manage cookie preferences through your browser settings.

Abandoned Cart Communications

Our website uses cookies and similar technologies to track items added to your shopping cart. This information helps us determine when a cart has been abandoned and may be used to send reminder communications via email or SMS about incomplete purchases.

How We Share Personal Information

We may share personal information with trusted third parties to operate our business.

These may include:

Service providers

  • Shopify

  • Payment processors

  • Shipping providers

  • Analytics platforms

  • Email and SMS marketing platforms

Advertising partners

  • To display personalized advertisements based on your activity on our website.

Legal authorities

  • When required to comply with legal obligations or protect our rights.

SMS Consent and Data Protection

Phone numbers and SMS opt-in consent collected for SMS marketing purposes will not be shared, sold, rented, or disclosed to third parties for their marketing purposes.

SMS consent information will only be used by Meow and Paw and authorized service providers to deliver communications that you have requested.

Shopify

Our store is hosted on Shopify. Shopify provides the platform that allows us to sell our products and services.

Information you provide through the store may be processed by Shopify in accordance with Shopify’s Privacy Policy.

More information can be found here:

https://www.shopify.com/legal/privacy

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

Children's Information

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of 16.

If you believe a child has provided personal information to us, please contact us and we will remove the information.

Data Security

We implement reasonable security measures to protect personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • Access your data

  • Request deletion

  • Request correction

  • Request a copy of your data

You may exercise these rights by contacting us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@meowandpaw.com

Address:
4 Remuera Street
Willoughby NSW 2068
Australia